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Internet

High-Speed Cable Modem Internet Service | Application
Internet FAQs | Troubleshooting | Acceptable Use Policy

HIGH-SPEED CABLE MODEM INTERNET SERVICE

Peak Speeds up to 5 times faster than the typical dial-up access! Always on-line. No dialing up - no busy signals ever - and no need for that second phone line. Web sites appear many times faster than with dial-up access, and crystal clear audio flows without interruption or interference.

  • 512/128kbps with up to 5 Gigabyte of usage* for $47.91/month
  • 2mbps/256k with 10 Gigabyte of usage* for $77.23/month
  • 3mbps/384k with 15 Gigabyte of usage* for $89.79/month
  • 4mbps/1mbps with 25 Gigabyte of usage* for $119.10/month
  • 6mbps/2mbps with 40 Gigabyte of usage* for $160.98/month
  • 6mbps/2mbps with 60 Gigabyte of usage* for $237.79/month
  • 6mbps/2mbps with 100 Gigabyte of usage* for $337.79/month
  • Add a wireless modem - $18 fee and $2.50 per month
  • Connect Fee - $38.05 + tax
  • Cable Modem Rental Fee - $5/month
  • Cable Modem Deposit - $100
  • Unreturned Cable Modem Fee - $100
  • Package Upgrade - $18
  • Package Downgrade - $68
  • *Additional data transfer beyond package amount will be prorated at $12 per GB/per month
  • Call Customer Service at 842.5251 to sign up!

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APPLICATION

Click here for a downloadable/printable Internet Account Establishment application (PDF).

Please print this file, complete it and mail it to the address at the top of the application.

Business Application for Membership (PDF)

Residential Application for Membership (PDF)

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INTERNET FAQS

What is a cable modem?

A cable modem is a device that allows computers to communicate over the cable network and access the Internet. It provides high-speed access to the Internet by taking advantage of the huge information-carrying capacity of the cable TV infrastructure.

What is the difference between a dial-up connection and a cable modem connection?

The dial-up network requires a connection through an analog line to the modem pool prior to accessing the Internet. A cable modem connects to a digital signal on the cable network and is always on. Dial-up connections are generally in the 56K range whereas cable connections can be considerably faster.

How fast is the connection for cable modem?

NushTel currently has three high-speed cable Internet offerings: 512k, 2m, 3m, 4m and 6mbps. 

Will the speed of my Internet connection fluctuate?

The total bandwidth on NushTel’s cable system is shared by all cable modem users. High traffic on the system could possibly introduce some variance in bandwidth available to you at any given time. NushTel will continuously monitor the performance of its network and if we see a downgrade in service, we can add additional capacity to the network to maintain high standards of service.

Do cable modems use a telephone line at all?

No. If you have purchased a phone line for your dedicated dial-up Internet use, you can eliminate it and save the monthly fee.

If I sign up for high-speed Internet, when will it be installed?

Once all applications are complete a service order will be put in to the cable TV personal to check your lines. At the same time the cable modem will be programmed. Once the cable modem is programmed the Customer service representative will call and let you know that your cable modem is ready for pickup. The whole process should take less then 5 working days.

Will there be a charge for installation?

There is a charge of 38.05 + tax to activate cable services at your premises. If a technician is requested/required to make a visit to your home or special cabling is needed then applicable charges may apply.

Do I need to sign up for cable TV in order to get cable modem Internet?

No. But you will need to have a cable connection to your home computer and if you do not presently have one, you will be charged for the installation. You might be wise to check out the bundle prices for both cable TV and high speed Internet. You can truly save a bundle if you sign up for both packages and save some of the installation fees too.

Can my kids watch cable TV while I surf the Internet with my cable modem?

Certainly. Even though the digital television programming and the Internet travel along the same cable, you can use both simultaneously.

How can I tell if my computer is cable modem compatible?

It should have an Ethernet network card installed along with TCP/IP networking protocol in the operating system. Most modern computers have these systems in place. Windows 95/98, Windows NT 4.0 and Mac OS 7.5x come with support for TCP/IP. We strongly recommend that your computer have a Pentium 166 or greater processor and at least 16MB of RAM.

Will I have to purchase a cable modem?

NushTel will lease a modem to you at a nominal fee of $5/month.

What if I don’t want to lease a cable modem from Nushagak?

If you choose you can install your own cable modem you will be responsible for any incompatibility issues with the Nushagak network and we will not repair a privately-owned modem. When you sign up for service you will need to bring your modem to our office for authentication with our network. Our cable modem system runs on the DOCSIS 1.0 standard. For those wishing to purchase a cable modem for there own use please make sure it is certified by Cable Labs to meet the DOCSIS 1.0 standard.

Follow this link for a listing of cable modems that meet this standard.
http://www.cablemodem.com/downloads/Certified_Products.pdf

Once the modem is Installed, how do I get to the Internet?

Simply click on your Internet browser or mail software and you’ll be there.

Can I use a firewall or proxy server with my cable modem Internet connection?

Yes, as long as the firewall or proxy server can accept a DHCP IP address.

Can I access my email when I am traveling or not at my cable modem computer?

Yes. Go to www.nushtel.com and check your email from any computer with an Internet connection.

Will I be allowed to host web services or FTP services?

No.

Can other computers on the cable modem system see my computer?

Yes it is possible. However, Internet security is the user’s responsibility and you should review the standard security measures you can take to protect your privacy. The following web resources can provide further details on securing your particular operating system or application:

http://www.microsoft.com/security/default.asp
http://www.cablemodemhelp.com/privacy.htm

Can other computers on the cable modem system access resources on my computer?

It is possible if you have services running that enable this and your security settings allow it. It is important to note that many of the default settings in operating systems such as Windows 95 and Windows 98 allow this type of access to some degree.

How can I protect my computer from malicious users?

In the most general terms, if you do not have file sharing, printer sharing, web server, or mail server services that utilize the TCP/IP protocol running on your computer, you can expect no problems. Client applications such as web browsers, e-mail readers, newsgroup readers, etc. do not open your computer to other users.

If my cable Internet stops working, who do I contact?

You will contact NushTel Internet, your friendly member-owned Internet Service Provider. We have standard business hours but you can report your problem at any hour of the day. A technician will determine if a call-out is necessary for a network problem or if the problem is possibly with your computer. Customer service is the cooperative’s Number One business. We want your Internet experience to be positive and fun!

What is transmission latency?

Latency refers to the time it takes for signals to travel to and from your computer to the internet. With satellites this time is increased. Because we live in a remote area we have to utilize satellites for our internet and they typically create a sub-second lag. For this reason, NushTel Cable Internet may not be ideal for playing some "twitch-games" like QuakeT or Half-LifeT

What are my PC system requirements?

The minimum PC requirements for NushTel Cable are:

Pentium 233 MHz or faster
32MB RAM (Windows 98SE and Windows Me); 128MB RAM (Windows 2000)
20MB of free hard drive space
One available USB port
CD-ROM drive

Is it possible to share my high speed Internet connection between computers in my home?

Yes, but additional equipment will be needed that Nushagak dosn't supply and can't support.

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TROUBLESHOOTING

In this day and age, it is advisable for users to learn basic computer care, considering the viruses, spy ware, Trojans, and worms that are readily downloadable from the Internet – which can be very damaging to your computer.

Computer not running the way it did when you bought it? Internet speeds not what you’re expecting? Click here to for tips and ideas for Windows to help improve computer performance.

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ACCEPTABLE USE POLICY (AUP)

NUSHAGAK COOPERATIVE/NUSHTEL INTERNET

ACCEPTABLE USE POLICY
Click here for a printer friendly version
Click here to view PDF

This Policy sets forth the principles that govern the use by customers of the systems, services and products provided by Nushagak Cooperative. The AUP has been created to promote the integrity, security, reliability and privacy of Nushagak Cooperative’s systems and the Nushagak network. Please read prior to signing up for service.

a. Compliance with Law

  • Customers shall not post, transmit, re-transmit or store material on or through any of the Company's system services or products that: (i) is in violation of any local, state, federal or non-United States law or regulation; (ii) threatening, obscene, indecent, defamatory or that otherwise could adversely affect any individual, group or entity (collectively, "Persons"); or (iii) violates the rights of any person, including rights protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations including, but not limited to, the installation or distribution of "pirated" or other software products that are not appropriately licenses for use by customer.

b. Prohibited Uses of Nushagak Cooperative’s Systems, Services and Products

  • This identifies the actions that Nushagak Cooperative considers to be abusive, and thus, strictly prohibited. In addition to the other requirements of this AUP, Customers may only use Nushagak Cooperative’s systems, services and products in a manner that, in Nushagak Cooperative’s sole judgment, is consistent with the purposes of such systems, services and products. If a customer is unsure whether a contemplated use or action is permitted under the AUP, the customer should e-mail Nushagak Cooperative with a description of the proposed use for a determination whether the use is permissible under this AUP. The examples identified in the subsections below are non-exclusive and are provided, in part, for guidance purposes.

The following uses of Nushagak Cooperative’s systems, services and products are expressly prohibited:

i. Prohibited Actions: General Conduct

  • Transmitting on or through any of Nushagak Cooperative’s systems, services, or products any material that is, in Nushagak Cooperative’s sole discretion, unlawful, obscene, threatening, abusive, libelous, hateful; or encourages conduct that may constitute a criminal offense, may give rise to civil liability, or otherwise may violate any local, state, national or international law.
  • A. Transmission, distribution, or storage of any information/data/material in violation of federal/state regulations or law, or by the common law.
  • B. Violations of the rights of any Person protected by copyright, trade secret, patent or other intellectual property or similar laws or regulations.
  • C. Actions that restrict or inhibit any Person, whether a customer of Nushagak Cooperative or otherwise, in their use or enjoyment of any of Nushagak Cooperative’s systems, services or products.
  • D. Resale of Nushagak Cooperative’s services and products, without the prior written consent of Nushagak Cooperative.
  • E. Deceptive on-line marketing practices.
  • F. Furnishing false data on the signup form, contract, or online application, including fraudulent use of credit card numbers (such conduct is ground for immediate termination and may subject the offender to civil or criminal liability).

ii. Prohibited Actions: System and Network Security

  • A. Attempting to circumvent user authentication or security of any host, network, or account ("cracking"). This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, or probing the security of other Nushagak Cooperative networks (such as running a SATAN scan or similar tool).
  • B. Effecting security breaches or disruptions of Internet communications. Security breaches include, but are not limited to, accessing data of which the customer is not an intended recipient or logging onto a server or account that the customer is not expressly authorized to access. For purposes of this section, "disruption" includes, but is not limited to, port scans, ping floods, packet spoofing, forged routing information, deliberate attempts to overload a service, and attempts to "crash" a host.
  • C. Using any program/script/command, or sending messages of any kind, designed to interfere with a user's terminal session, by any means, locally or by the Internet.
  • D. Executing any form of network monitoring which will intercept data not intended for the Customer.

iii. Prohibited Actions: E-Mail

  • A. Harassment, whether through language, frequency, or size of messages, is prohibited.
  • B. Sending unsolicited mail messages, including the sending of "junk mail" or other advertising material to individuals who did not specifically request such material ("e-mail spam"). Customers are explicitly prohibited from sending unsolicited bulk mail messages. This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, and political tracts. Such material may only be sent to those who have explicitly requested it. If a recipient asks to stop receiving e-mail, the Customer must not send that person any further e-mail.
  • C. Creating or forwarding "chain letters" or other "pyramid schemes" of any type, whether or not the recipient wishes to receive such mailings.
  • D. Malicious e-mail, including, but not limited to, "mail bombing" (flooding a user or site with very large or numerous pieces of e-mail).
  • E. Unauthorized use, or forging, of mail header information.
  • F. Using Nushagak Cooperative or a customer account to collect replies to messages sent from another provider.
  • G. Use of unsolicited e-mail, originating from the Nushagak Cooperative network, of other Internet Service Providers on behalf of, or to advertise any service hosted by or connected via the Nushagak Cooperative network.
  • H. Willful failure to secure open SMTP ports so as to prevent the unauthorized use of customer resources for the purposes of sending unsolicited e-mail by a third party.

iv. Prohibited Actions: Individual Accounts

  • A. Attempting to circumvent the idle daemon or time charges accounting, or attempts to run programs while not logged in by any method, are prohibited.
  • B. Consuming excessive resources, including CPU time, memory, disk space, session time, bandwidth, etc. The use of resource-intensive programs which negatively impact other system users or the performance of Nushagak Cooperative’s network systems is prohibited, and Nushagak Cooperative network staff may take action to limit or terminate such programs.
  • C. Sharing of passwords or accounts with others.

c. Complaint and Enforcement

  • i. Complaint
  • Complaints regarding abusive conduct may be reported by FAX to (907) 842-2799, attention Network Administrator, or by mail to: Nushagak Cooperative, P.O. Box 350, Dillingham, AK 99576
  • Complaints will also be accepted via e-mail, to nushtel@nushtel.com, so long as a valid return address is included. Nushagak Cooperative must be able to independently verify each instance of abuse, and so each complaint must include the COMPLETE TEXT OF THE OBJECTIONABLE MESSAGE, INCLUDING ALL HEADERS. Please do NOT send excerpted parts of a message. Sending a copy of the entire message, including headers, helps to prevent misunderstandings based on incomplete information, or information used out of context. Full headers demonstrate which path the message has taken, and enables us to determine whether any part of the message has been forged. This information is vital to our investigation.
  • ii. Enforcement
  • The Company may, in its sole discretion, suspend or terminate a customer's service for violation of any portion of the AUP at any time and without warning. As a general matter, Nushagak Cooperative attempts to work with customers to cure violations and to ensure that there is no re-occurrence of the violation prior to terminating service.

d. Liability

  • In no event will Nushagak Cooperative be liable to any customer or third party for any direct, indirect, special or other consequential damages for actions taken pursuant to this AUP, including, but not limited to, any lost profits, business interruption, loss of programs or other data, or otherwise, even if Nushagak Cooperative was advised of the possibility of such damages.

e. Miscellaneous

  • i. Modification of AUP Nushagak Cooperative retains the right to modify the AUP at any time and any such modification shall be automatically effective for all customers when adopted by Nushagak Cooperative.
  • ii. Applicability of AUP The actions listed herein are also not permitted from other Internet Service Providers. Deceptive marketing, as defined by the Federal Trade Commission Deception Policy Statement, is not permitted through the Nushagak Cooperative network. These rules apply to other types of Internet-based distribution mediums as well, such as RLG's Ariel system (a system for sending FAX-like documents over the Internet).

iii. Nushagak Cooperative Is Not Responsible For Content

  • Nushagak Cooperative is not responsible for the content of any USENET posting.

iv. Removal of Materials

  • At its sole discretion, Nushagak Cooperative reserves the right to remove materials from its servers and to terminate Internet access to customers that have violated this AUP.

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